Legal
Privacy Policy for Thrive
Last updated: August 2026
Thrive ("we", "us") operates the Thrive fitness app and the website thrivefitness.co.za. This policy explains what personal information we collect and how we use it. We comply with the Protection of Personal Information Act (POPIA).
Information we collect
Account details
- name, email address, password (encrypted), and profile details such as age, weight, height and fitness goals.
Fitness data
- workouts you log, exercise history, food and nutrition entries, streaks and progress.
Photos and audio
- if you use the AI food scanner or voice logging features, images or voice clips are processed to identify food items.
Payments
- subscriptions are processed by Paystack. We never see or store your full card details.
Usage data
- device type, app version and basic analytics to improve the app.
How we use your information
To provide your account and workout/nutrition tracking, to power AI features (coaching answers, food recognition), to process subscription payments, and to send service emails such as password resets.
Third-party processors we rely on
Google (sign-in), Supabase (database and authentication, EU/US hosted), Paystack (payments), and AI service providers used to answer coaching questions and analyse food photos. Each processes data only to deliver their service to us.
Your rights
You may request access to, correction of, or deletion of your personal information at any time by emailing support@thrivefitness.co.za. Deleting your account removes your personal data from our systems.
Security
Data is encrypted in transit and at rest. Passwords are hashed and never visible to us.
Contact
Questions? Email support@thrivefitness.co.za.