Privacy Policy

THRIVE FITNESS INFORMATION & PRIVACY

This document details the Terms and Conditions regarding:

• Website usage
• Our Privacy Policy

 

WEBSITE TERMS AND CONDITIONS

Hout Bay Thrive Fitness (Pty) Ltd

​(Registration Number 2018/409053/07)

 

These terms and conditions are binding and enforceable against all persons that access the Hout Bay Thrive Fitness (Pty) Ltd website or any part thereof (hereafter referred to as “the Thrive Fitness website”) in terms of section 11(3) of the E​​lectronic Communications and Transactions Act 25 of 2002 (“the ECT Act”).

If you do not agree to these terms and conditions you must leave the Thrive Fitness website now, as further use will automatically bind you to these terms and conditions.

A copy of the ECT Act may be downloaded from http://www.polity.org.za under the heading “Legislation and Policy”.

 

Definitions and interpretation

 

• “Thrive Fitness” means Hout Bay Thrive Fitness (Pty) Ltd (Company Reg No. 2018/409053/07);
• “Thrive Fitness website” means the Thrive Fitness site located at www.thrivefitnessSA.co.za and includes any part or element thereof;
• “User” means any person who enters or uses the Thrive Fitness website, notwithstanding the fact that such a person only visited the home page of the Thrive Fitness website;
• References herein to the singular includes the plural and vice versa; and
• Notwithstanding the fact that hyperlinks in these terms and conditions to copyright notices and legislation should be deemed part of these terms and conditions in terms of section 11 of the ECT Act, the fact that some or all of the hyperlinks may be non-operational, shall not play a role in determination of the validity and interpretation of these terms and conditions.

 

1. GENERAL

Thrive Fitness was established in 2018 as a boutique gym offering, and currently operates from one venue based in Hout Bay in the Western Cape in the Republic of South Africa.

 

2. ALLOWED USE & LICENSE

 

• Thrive Fitness licenses the User to view, download and print the content of the Thrive Fitness website, provided that such content is used for personal, educational and/or non-commercial purposes only.
• Content from the Thrive Fitness website shall not be used or exploited by Users for any commercial and non-private purposes without the prior written consent of Thrive Fitness.
• Users may only access and use the Thrive Fitness website for legal purposes.
• The caching of the Thrive Fitness website shall only be allowed if:
  • purpose of the caching is to make the onward transmission of the content from the Thrive Fitness website more efficient;
  • The cached content is not modified in any manner whatsoever;
  • The cached content is updated at least every 12 (twelve) hours; and
  • The cached content is removed or updated when so required by Thrive Fitness.
• If any User uses content from the Thrive Fitness website in breach of the provisions detailed herein:
  • Thrive Fitness reserves the right to claim damages from the User;
  • Thrive Fitness reserves the right to institute criminal proceedings against the User; and
  • Thrive Fitness shall not be liable, in any manner whatsoever, for any damage, loss or liability that resulted from the use of such content by the User or any third party who obtained any content from the User.
• Thrive Fitness shall not be liable, in any manner whatsoever, for any damage, loss or liability that resulted from the use of content from the Thrive Fitness website, if such content was accessed through a hyperlink not directed at the home page of the Thrive Fitness website. Persons that wish to link to content beyond the home page of the Thrive Fitness website shall do so at their own risk and indemnify Thrive Fitness against any loss, liability or damage that may result from the use of content from the Thrive Fitness website, if such content was accessed through a hyperlink not directed at the home page of the Thrive Fitness website.  Thrive Fitness non-liability for deep linking is based on the fact that deep links bypass these terms and conditions.
• Users may quote small and reasonable amounts of content available from the Thrive Fitness website only if such quote is placed in inverted commas and acknowledged.
• No person may frame the Thrive Fitness website, in any manner whatsoever, without the prior written consent of Thrive Fitness.
• Apart from bona-fide search engine operators and use of the search facility provided on the Thrive Fitness website by Users, no person may use or attempt to use any technology or applications (including web crawlers or web spiders) to search or copy content from the Thrive Fitness website for any purposes, without the prior written consent of Thrive Fitness.
• All licenses and/or permissions granted in terms of this clause 2 are provided on a non-exclusive and non-transferable basis and may be terminated or cancelled by Thrive Fitness at any time without giving reasons therefore.

 

3. INTELLECTUAL PROPERTY RIGHTS & DOMAIN NAME USE

 

• All intellectual property on the Thrive Fitness website, including but not limited to content, trademarks, domain names, patents, design elements, software, databases, text, graphics, icons and hyperlinks are the property of or licensed to Thrive Fitness and as such, are protected from infringement by domestic and international legislation and treaties. Subject to the rights licensed to the User in clause 2, all other rights to intellectual property on the Thrive Fitness website are expressly reserved.

 

4. SOFTWARE & EQUIPMENT

It is the responsibility of the User to acquire and maintain, at his/her own expense, the computer hardware, software, lines and access accounts required to access the Internet and the Thrive Fitness website and/or download content from this web site.

 

5. DISCLOSURES REQUIRED BY SECTION 43 OF THE ECT ACT

Access to the services, content, software and content downloads available from the Thrive Fitness website is classified as “electronic transactions” in terms of the ECT Act and therefore Users have the rights detailed in Chapter 7 of the ECT Act and Thrive Fitness has the duty to disclose the following information:

• The full name and legal status of the web site owner: Hout Bay Thrive Fitness (Pty) Ltd;
• 31 Victoria Avenue, Hout Bay, Cape Town​, 7806;
• Main business: The main business of Thrive Fitness is detailed at http://www.thrivefitnesssa.co.za;
• The web site address of the Thrive Fitness website is: http://www.thrivefitnesssa.co.za;
• The official e-mail address of the Thrive Fitness website is: info@thrivefitnesssa.co.za;
• The costs associated with the access and use of the Thrive Fitness Product is available from http://thrivefitnesssa.co.za;
• Alternative dispute resolution: Subject to urgent and/or interim relief, all disputes regarding:
  • access to the Thrive Fitness website;
  • the inability to access the Thrive Fitness website;
  • the services and content available from the Thrive Fitness website; or
  • these terms and conditions,

shall be referred to arbitration in terms of the expedited rules of the Arbitration Foundation of South Africa and such arbitration proceedings shall be conducted in Cape Town in English. The arbitration ruling shall be final and the unsuccessful party shall pay the costs of the successful party on a scale as between attorney and own client. The expedited rules of the Arbitration Foundation of South Africa may be downloaded from the following web site: http://www.arbitration.co.za;

• Cooling-off period: In terms of the operation of section 42(1)(d) of the ECT Act, the cooling-off provisions of the ECT Act do apply to this web site; and
• Users may lodge complaints concerning the Thrive Fitness website with Thrive Fitness at (email) info@thrivefitnesssa.co.za.

 

6. CHANGES AND AMENDMENTS

Thrive Fitness expressly reserves the right, in its sole and absolute discretion, to do any of the following, at any time without prior notice:

• change these terms and conditions;
• change the content and/or services available from the Thrive Fitness website;
• discontinue any aspect of the Thrive Fitness website or service(s) available from the Thrive Fitness website; and/or
• change the software and hardware required to access and use the Thrive Fitness website.

7. PRIVACY

 

• Thrive Fitness shall take all reasonable steps to protect the personal information of Users and for the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za.
• Thrive Fitness may electronically collect, store and use the following personal information of Users:
  • name and surname;
  • contact numbers;
  • non-personal browsing habits and click patterns;
  • e-mail address;
  • statistics and data related to your training;
  • your purchase behaviour; and
  • IP address.
• Thrive Fitness collects, stores and uses the abovementioned information for the following purposes:
  • communicate requested information to the User; and
  • to compile non-personal statistical information about browsing habits, click-patterns and access to the Thrive Fitness website.
• Information detailed above is collected either electronically by using cookies or is provided voluntarily by the User. Users may determine cookie use independently through their browser settings.
• Thrive Fitness may collect, maintain, save, compile, share, disclose and sell any information collected from users, subject to the following provisions:
• Thrive Fitness shall not disclose personal information from Users unless the User consents thereto;
• Thrive Fitness shall disclose information without the User’s consent only through due legal process; and
• Thrive Fitness may compile, use and share any information that does not relate to any specific individual.
• Thrive Fitness owns and retains all rights to non-personal statistical information collected and compiled by Thrive Fitness.

 

8. HYPERLINKS TO THIRD PARTY SITES

 

• Thrive Fitness may provide hyperlinks to web sites not controlled by Thrive Fitness (target sites) and such links do not imply any endorsement, agreement on or support for the content of such target sites; and
• Thrive Fitness does not editorially control the content on such target sites and shall not be liable, in any manner whatsoever, for the access to, inability to access or content available on or through such target sites.

 

9. SECURITY

 

• Thrive Fitness shall take all reasonable steps to secure the content of the Thrive Fitness website and the information provided by and collected from Users from unauthorised access and/or disclosure. However, Thrive Fitness does not make any warranties or representations that content shall be 100% safe and secure;
• Thrive Fitness is under no legal duty to encrypt any content or communications from and to the Thrive Fitness website and is also under no legal duty to provide digital authentication of any page on the Thrive Fitness website;
• Users may not deliver or attempt to deliver, whether on purpose or negligently, any damaging code, such as computer viruses, to the Thrive Fitness website or the server and computer network that support the Thrive Fitness website. Notwithstanding criminal prosecution, any person who delivers any damaging code to the Thrive Fitness website, whether on purpose or negligently, shall, without any limitation, indemnify and hold Thrive Fitness harmless against any and all liability, damages and losses Thrive Fitness and its partners / affiliates may suffer as a result of such damaging code;
• Users may not develop, distribute or use any device to breach or overcome the security measures of the Product and Thrive Fitness reserves the right to claim damages any and all persons concerned with a security failure or breach; and
• Any User who commits any of the offences detailed in sections 85 to 88 of the ECT Act shall, notwithstanding criminal prosecution, be liable for all resulting liability, loss or damages suffered and/or incurred by Thrive Fitness and its partners / affiliates. The ECT Act may be downloaded from:http://www.polity.org.za

 

10. DISCLAIMER & LIMITATION OF LIABILITY

 

• Subject to the provisions of sections 43(5) and 43(6) of the ECT Act, if applicable, and as far as allowed by law, Thrive Fitness (including its owners, employees, suppliers, Internet service providers, partners, affiliates and agents) shall not be liable for any damage, loss or liability of any nature incurred by whomever and resulting from:
  • access to the Thrive Fitness website;
  • access to web sites linked to the Thrive Fitness website;
  • inability to access the Thrive Fitness website;
  • inability to access web sites linked to the Thrive Fitness website;
  • content available on the Thrive Fitness website;
  • services available from the Thrive Fitness website;
  • downloads and use of content from the Thrive Fitness website;
  • any other reason not directly related to Thrive Fitness gross negligence.
• The Thrive Fitness website is supplied on an “as is” basis and has not been compiled to meet the User’s individual requirements. It is the responsibility of the User to satisfy himself or herself, prior to entering into this agreement with Thrive Fitness, that the content available from and through the Thrive Fitness website meet the User’s individual requirements and is compatible with the User’s computer hardware and/or software.
• Information, ideas and opinions expressed on the Thrive Fitness website should not be regarded as professional advice or the official opinion of Thrive Fitness and Users are encouraged to consult professional advice before taking any course of action related to the information, ideas or opinions expressed on the Thrive Fitness website.
• Thrive Fitness does not make any warranties or representation that content and services available from the Thrive Fitness website will in all cases be true, correct or free from any errors. Thrive Fitness shall take all reasonable steps to ensure the quality and accuracy of content available from the Thrive Fitness website.
• Thrive Fitness does not make any warranties or representations that the Thrive Fitness website shall be available at all times. Users acknowledge that the Thrive Fitness website may be unavailable due to updates or other causes beyond the reasonable control of Thrive Fitness, including, but not limited to virus infection, unauthorised access, power failure or other “acts of God”.

 

11. REMOVAL & CORRECTION OF CONTENT

Users are encouraged to report untrue, inaccurate, defamatory, illegal, infringing and/or harmful content available from the Thrive Fitness website to Thrive Fitness and Thrive Fitness undertakes to correct and/or remove such content or any part thereof if the person reporting such content provided reasonable grounds to prove the alleged nature of the content.

 

12. INTERCEPTION OF COMMUNICATION

 

• Subject to the provisions of the Regulation of Interception of Communications (RIC) Act 70 of 2002, the User agrees to Thrive Fitness’ right to intercept, block, filter, read, delete, disclose and use all communications send or posted by the User to the Thrive Fitness website, its staff and employees; and
• The User agrees and acknowledges that the consent provided by the User in clause 12.1 satisfies the “writing” requirement as detailed in the ECT Act and the RIC Act.

 

13. ENTIRE AGREEMENT & SEVERABILITY

 

• Subject to the provisions of the Content Use License, these terms and conditions constitute the entire agreement between Thrive Fitness and the User and shall take precedent over any disclaimers and/or legal notices attached to any communications and/or postings received by Thrive Fitness from the User.
• Any failure by Thrive Fitness to exercise or enforce any right or provision shall in no way constitute a waiver of such right or provision.
• In the event that any term or condition detailed herein is found unenforceable or invalid for any reason, such term(s) or condition(s) shall be severable from the remaining terms and conditions. The remaining terms and conditions shall remain enforceable and applicable.

 

14. AGREEMENT IN TERMS OF SECTION 21 OF THE ECT ACT

The User and Thrive Fitness agree that:

• the User shall be bound to these term and conditions and such agreement is concluded in Cape Town (South Africa) at the time the User enters the Thrive Fitness website for the first time or immediately after the User indicated consent as required in Content Use Agreement;
• data messages (as defined in the ECT Act) addressed by the User to Thrive Fitness shall only be deemed to have been received if and when responded to;
• data messages (as defined in the ECT Act) addressed to the User by Thrive Fitness shall be deemed to be received by the User as detailed in section 23(b) of the ECT Act;
• data messages (as defined in the ECT Act) addressed by the User to Thrive Fitness shall be deemed to have been created and send by the User from within the geographical boundaries of South Africa;
• electronic signatures, encryption and/or authentication is not required for valid electronic communications between the User and Thrive Fitness; and
• the User agrees and warrants that data messages that are sent to Thrive Fitness from a computer, IP address or mobile device normally used by or owned by the User, was sent and/or authorised by the User personally.

 

15. APPLICABLE & GOVERNING LAW

The Thrive Fitness website is hosted, controlled and operated from the Republic of South Africa and therefore the South African law enforced by the South African courts governs the use or inability to use the Thrive Fitness website, its content, services and these terms and conditions.

 

16. LEGAL COSTS

Thrive Fitness shall not be liable for costs incurred by Users to obtain professional advice relating to these terms and conditions.

 

THRIVE FITNESS PRIVACY POLICY

Hout Bay Thrive Fitness (Pty) Ltd, trading as Thrive Fitness / Thrive Fitness SA

​(Registration Number 2018/409053/07)

 

Thrive Fitness knows that you care how information about you is used and shared and we appreciate your trust in us to do that carefully and sensibly. This policy describes the types of personal information that we may collect about you, the purposes for which we use the information, the circumstances in which we may share the information and the steps that we take to safeguard the information to protect your privacy

 

As used throughout this policy, the term “Thrive Fitness”, “us” or “we” refers to Hout Bay Thrive Fitness (Pty) Ltd. By engaging with us, you are accepting and consenting to the practices described in this privacy policy.

 

1. Personal Information:

Any personal information provided to or gathered by Thrive Fitness is controlled by Hout Bay Thrive Fitness (Pty) Ltd, whose registered office is at 31 Victoria Avenue, Hout Bay, Cape Town​, 7806, Cape Town, South Africa. A number of suppliers act as data processors on behalf of us from time to time.

2. What personal information does Thrive Fitness collect?

The information we collect from our members, community members an visitors help us to continually improve your experience at Thrive Fitness. This personal information may include – your name and contact information; ID/passport number; date of birth; preferred communication methods; bank details and credit card details. We also create information that becomes part of the personal information we hold about you, such as your usage of the club services, number of classes attended, types of classes attended etc. We also collect the following information:

• Special personal information: The term “special personal information” in this context refers to information relating to your religious or philosophical beliefs, race or ethnic origin, trade union membership, political opinions, health, sexual life or criminal behaviour. Whilst we do not generally collect special personal information unless it is volunteered by you, we do specifically collect health data to the extent that it is required to assess your readiness for physical exercise. We will use health information provided by you exclusively to serve you better and meet your particular needs. By providing this information to us, you are consenting to our using it in the manner set out in this policy.
• Personal information about children: We do not knowingly collect personal information from children (under 18 years of age) without the permission of their parent or guardian. As a parent or guardian, please do not to allow your children to submit personal information without your permission.
• Contacting us via our Website or otherwise: When you use the www.thrivefitnesssa.co.za website (our “Site”) or any future Thrive Fitness mobile application or contact us by post, telephone, fax, email, SMS or other messenger service, we collect, store and use certain personal information that you disclose to us. This includes details such as your name, address, telephone, email and mobile phone number as well as traffic data, location data, web logs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access. If you contact us, we may keep a record of that correspondence.
• Surveys: We may ask you to complete surveys for research purposes from time to time, although you do not have to respond to them.

 

3. ​What do we do with personal information collected from you?

We use personal information to provide the services you request from Thrive Fitness such as to facilitate staff administration, administration of your membership, facilitate bookings of classes and appointments with our own or third party service providers and other transactions. We may also use the information to advertise products and services, to process payments and maintain accounts and records, to prevent crime and aid in the prosecution of offenders, and to administer and maintain members’ records. In addition, we use this information to improve our membership and customer services platform, prevent or detect fraud or abuses of our website and enable third parties to carry out technical, logistical or other functions on our behalf. We also use your details to send you newsletters and promotions, and to conduct online surveys or surveys by telephone; prize draws; competitions and other promotions via email, telephone or post. We will also use the information in the course of collecting payments that may be due to us from you. If you apply for employment at Thrive Fitness, we use the personal information you supply to process your job application. We continuously profile and assess our member’ data in order to improve the service offering provided to members and/or to better align ourselves with business partners. As a result, we use your personal information to share it with existing and potential business partners and third parties in order to identify mutual commercial opportunities with such business partner or third party, and/or improve the service offering to you. Information is shared on a confidential basis, and unless you have consented otherwise, under no circumstances is the business partner or third party entitled to make any communication to you, or make any further transmission of the information, as a result of the personal information we avail to them. Each transmission of the personal information differs, but is specific to the particular information share exercise undertaken.​ Other than as set out in this privacy policy we will not share your personal information with third parties for marketing or any other purposes without your consent, unless we are required to do so by law. We operate an automatic opt-in policy which means that when you request information from us or make an enquiry we may add you to our database.

4. ​What about Cookies?

Cookies are alphanumeric identifiers that we transfer to your computer’s hard drive through your web browser to enable our systems to recognise your browser and to automatically collect information from your computer such as your IP address and other details about your computer which are automatically collected by our web server, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual. The “Help” menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. Additionally, you can disable or delete similar data used by browser add-ons, such as flash cookies, by changing the add-on’s settings or visiting the website of its manufacturer. However, because cookies may allow you to take advantage of some of Thrive Fitness’s website features, we recommend that you leave them turned on. If you do leave cookies turned on, be sure to sign off when you finish using a shared computer. Please note that our advertisers may also use cookies, over which we have no control:

• To estimate our audience size and usage pattern.
• To store information about your preferences, and so allow us to customise our Site according to your individual interests.
• To speed up your searches.
• To recognise you when you return to our Site.

 

5. Does Thrive Fitness share the information it receives? 

Information about our members is an important part of our business and we do not sell it to others. Thrive Fitness shares member information only as described below.

• Third Party Service Providers: We employ other companies and individuals to perform functions on our behalf. Examples include sending postal mail and email, removing repetitive information from member lists, analysing data, and providing marketing assistance. Third party service providers have access to personal information needed to perform their functions, but may not use it for other purposes. Further, they must process the personal information in accordance with this privacy policy and as permitted by South African data protection legislation.
• Business Transfers: As we continue to develop our business, we might sell or buy various business units. In such transactions, member information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing privacy policy (unless, of course, the member consents otherwise). Also, in the unlikely event that Thrive Fitness or substantially all of its assets are acquired, personal information will of course be one of the transferred assets.
• Protection of Thrive Fitness and others: We release account and other personal information when we believe that such a release is appropriate to comply with the law; enforce or apply our membership or other agreements; or protect the rights, property or safety of Thrive Fitness, our users or others. This includes exchanging information with other companies and organisations for fraud protection and credit risk reduction. Obviously, however, this does not include selling, sharing or otherwise disclosing personally identifiable information from members for commercial purposes in a way that is contrary to the commitments made in this privacy policy. With your consent, other than as set out above, you will receive notice when information about you might go to third parties and you will have an opportunity to choose not to share the information.

 

6. How secure is information about me? 

We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.
​

7. ​What about links to other websites?

Our site may include links to other websites. We do not provide any personally identifiable customer information to these advertisers or third-party websites. These third-party websites may use technology to send (or “serve”) the advertisements that appear on our website directly to your browser. They automatically receive your IP address when this happens. They may also use cookies, JavaScript, web beacons (also known as action tags or single-pixel gifs), and other technologies to measure the effectiveness of their ads and to personalise advertising content. We do not have access to or control over cookies or other features that they may use, and the information practices of these advertisers and third-party websites are not covered by this privacy policy. Please contact them directly for more information about their privacy practices.

8. What choices do I have? 

As discussed above, you can always choose not to provide information. If you do not want to receive email or other mail from us, let us know in writing. However, please note, if you do not want to receive legal notices from us, such as this privacy policy, those notices will still govern your use of Thrive Fitness and it is your responsibility to review them for changes.

9. Notices and Revisions

If you have any concern about privacy at Thrive Fitness, please e-mail us a thorough description and we will try to resolve the issue for you. Our business changes constantly and our privacy policy and the website terms and conditions will also change from time to time. We may e-mail periodic reminders of our notices and conditions, unless you have instructed us not to, but you should check our website frequently to see recent changes. Unless stated otherwise, our current privacy policy applies to all information that we have about you and your account. However, we stand behind the promises we make and will never materially change our policies and practices to make them less protective of member information collected in the past without the consent of affected members.

10. Social Media and privacy

 

From time-to-tome, Thrive Fitness may capture workouts or other activity and images for the purposes of posting to their social media channels. By registering as a Thrive Fitness customer, you agree to the possibility that your face or other recogniseable elements may be visible when shared in social media, and you may be tagged on occasion. If you would like to have these posts removed at any time or have your profile untagged, please contact the club General Manager at info@thrivefitnesssa.co.za or via Facebook Messenger on the Thrive Fitness SA Page. Unless a request is received in writing, Thrive Fitness will deem to have received permission granted as part of your registration process.

 

11. Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to the General Manager, Hout Bay Thrive Fitness (Pty) Ltd, 31 Victoria Avenue, Hout Bay, Cape Town​, 7806, Cape Town, South Africa.